Support
Need help? We’re here for you.
Whether you are stuck, something is not working as it should, you have a question about how the app works, or you simply want to tell us what could be better — get in touch. A real person reads every message.
Contact support
Frequently asked questions
How can I get help with the app?
Write to us at [email protected] and describe what you were trying to do. If your question is about your membership — your plan, its dates, or why the door did not open — your gym's reception can usually answer it faster than we can, since your gym administers your account.
How do I report a problem or bug?
Email [email protected] with a short description of what happened, what you expected instead, and the steps that led to it. The details listed under "Technical issues" below help us reproduce the problem on the first try.
How can I provide feedback?
Send it to [email protected]. Suggestions, missing features, and anything that felt confusing are all welcome — we read every message and they shape what we build next.
When can I expect a response?
We aim to reply within 1–2 business days. Messages sent over a weekend or a public holiday are answered on the next working day.
Technical issues
If the app crashes, will not load, or behaves unexpectedly, email [email protected] and include:
- a description of the problem, and what you were doing when it happened
- your device model (for example “iPhone 14” or “Pixel 7”)
- your operating system version (for example “iOS 18.2” or “Android 15”)
- screenshots or a screen recording, if the problem is visible on screen
Those details let us reproduce the issue and get back to you with a fix rather than more questions.
Privacy
To read what data we collect, how it is used, and how long it is kept, see our Privacy Policy. Privacy questions and data requests can be sent to the same address above.